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Regency Elite Water Ionizer - FAQ: Warranty
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FAQ 7 - Warranty


What is the frequency of filter replacement?
A1:  Listed in the Factory literature as 6 months to 9 months but in our experience we find most people can use it from 9 months to a year. The WQA recommends that any filter should be replaced at the 1 year mark, however we have had some go as long as 2 years. There is a digital filter life indicator on the unit to be used as a guide. The filter life may be affected by the quality of the source water.


What about other parts that may need replacing?
A2: Any time there is a unit operation problem those  parts would be covered by our warranty. A full selection of parts are in stock for warranty repair and repair staff have been personally trained by the Koreans in the service of these units.


Is the unit guaranteed for 2 years parts and labour?
A3: Yes, it is a 2 year period. In good faith, the North American Importer has been honouring a 3 yr.- 4 yr.  extended warranty at no cost but that may not continue into the future depending on circumstances at the time.


What is their expected turn around time?
A4:  The repair is done within a day or 2 of receiving the unit and returned to you promptly. We realise that this is a crucial health tool for many of our customers! We cannot guaranty the shipping delivery time.


What is the procedure for a customer to have a warranty situation resolved?
A5: The customer, or the Dealer, would call us about your unit problem. If the unit needs to be returned to us , the customer will pay for the shipping to us . We will pay for all parts, labour, and return shipping by Canada Post Expedited Mail.


Can it be used commercially?
A6: The Regency II and X are not Commercial units and warranty may be refused when used in a water outlet business or other applications. However, Alkaline Water can be used  in innumerable ways but an Industrial size unit is required for these applications e.g., the dairy industry, with poultry, even for crops! All this is now being demonstrated to these industries. The Alkaline Ionized Water should be available to the animals as their drinking water supply. The Acidic Ionized Water will benefit crops, control weeds plus the acidic water retards bacteria so it can be used for cleaning animal confinements. A commercial unit is available by special request only.

We invite you to become a satisfied user of one of our products!

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Ion Health 
PO Box 362 * Landmark, MB * Canada * R0A 0X0
Toll Free: 1-877-999-4667
 
 

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